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Device Setup and Technical Support Specialist

About the job

About Rubato:

Rubato is a startup company revolutionizing care delivery through our AI-powered music therapy platform. Our cutting-edge technology goes beyond traditional methods by harnessing the power of artificial intelligence to create personalized therapeutic experiences that enhance patient well-being.

 

By utilizing real-time biomarkers and data-driven music therapy, we deliver precision digital therapeutics tailored to each individual's physiological and emotional needs. Seamlessly integrating into existing care protocols, Rubato not only reduces patient behaviors and anxiety but also boosts engagement and adherence to care plans. Join us on the frontier of healthcare innovation and be part of a music therapy future, where technology and compassionate care converge.

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Position Overview:

We are seeking a Device Setup and Technical Support Specialist to handle the configuration of Android tablets and Garmin wearables. Responsibilities include installing applications, pairing devices, managing credential creation, and troubleshooting hardware and software issues. The role ensures devices are fully functional before shipment and provides support to clients. Ideal candidates should have experience in IT operations, strong knowledge of Android OS, and excellent troubleshooting skills.

 

Key Responsibilities:

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  • Perform device setup, including installing applications and pairing Garmin wearables with Android tablets.

  • Manage credential creation for Garmin, Spotify, and Rubato Groups during the setup process.

  • Provide technical support to troubleshoot and resolve hardware or software issues during setup.

  • Ensure devices are fully functional before shipping and work closely with the Logistics team to ensure smooth handoff.

  • Maintain detailed documentation of device setups, configurations, and troubleshooting steps.

  • Provide remote or on-site support to nursing home staff and clients for device-related issues.


Qualifications:

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  • Experience in IT operations, hardware setup, or technical support.

  • Strong understanding of Android OS and experience setting up wearable devices.

  • Ability to troubleshoot hardware and software issues.

  • Familiarity with account management and credential creation processes.

  • Excellent problem-solving skills and attention to detail.

  • Strong communication skills for working with non-technical users.

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What We Offer:

 

  • Competitive salary and benefits package.

  • Opportunity to make a significant impact on patient care and facility outcomes.

  • Collaborative and innovative work environment.

  • Professional development and growth opportunities.

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